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Spark Enterprise, Nexus Discovery Way
University of Leeds, Leeds
West Yorkshire LS2 3AA
Terms & Conditions | Privacy Policy | Cookie settings | MedPanda Ltd | Copyright 2026
Last updated: 10 October 2026
This policy explains how MedPanda Ltd collects, uses, shares and protects your personal information when you use medpanda.co.uk, contact us, or use our care-coordination services. Please read it together with our Terms & Conditions.
MedPanda is a non-clinical care-coordination company. We help you plan treatment abroad. We do not diagnose or recommend treatment; licensed hospitals make all clinical decisions.
MedPanda Ltd is the “data controller” for your personal information. This means we decide how and why it is used.
When you ask for a free consultation (our consultation form):
When you take part in our Global Referral programme:
When you use our care-coordination services (if you go ahead):
When you message us on WhatsApp, by email or by phone: your phone number, name, and what you tell us.
When you comment on our blog: the name and email address you give, your comment, your IP address and the date and time. Your name and comment are shown publicly; your email address is not.
When you browse our website: your IP address and basic technical details (browser, device, pages visited). Google Analytics information is only collected if you click “Accept” on our cookie banner (see section 10).
Health information is “special category data” under data protection law and gets extra protection. We only use it with your explicit consent and only to coordinate your care.
We do not send marketing messages unless you have separately agreed to receive them. You can opt out at any time.
We do not make decisions about you using fully automated processes.
We only share what is needed, for the reasons above:
We never sell or rent your personal information.
To coordinate treatment abroad, we have to send your information outside your home country. In particular:
You can ask us for a copy of the safeguards we use.
We use appropriate technical and organisational measures, including encrypted (HTTPS) connections, access limited to the people who need it, password protection and regular backups. Our partners and service providers must also keep your information secure. No system is completely secure, but we work hard to protect your information, and we will tell you and the regulator if a serious breach happens, as the law requires.
Our website and services are for adults aged 18 or over. If a child needs treatment, a parent or legal guardian must contact us and give consent on their behalf. We do not knowingly collect information directly from children.
Under UK data protection law you have the right to:
To use any of these rights, email care@medpanda.co.uk. We will reply within one month. There is usually no charge.
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to a data protection regulator:
If you live in Nigeria, Ghana or Kenya, you have similar rights under your own country’s law, and we will respect them in the same way.
Cookies are small files that a website stores on your device.
Cookies we always use (needed for the site to work): a small cookie called mp_consent remembers your cookie choice for 6 months. If you leave a blog comment and tick the box, your name and email are saved on your device so you don’t have to type them again.
Cookies we only use if you click “Accept”: Google Analytics cookies (_ga and _ga_…) help us understand how visitors use the site so we can improve it. They expire after up to 2 years. If you click “Reject”, no analytics cookies are set. We do not use advertising cookies.
You can change your choice at any time using “Cookie settings” at the bottom of every page. You can also delete cookies through your browser settings.
We will update this policy when our services or the law change. We will post the new version here and change the “Last updated” date. If a change significantly affects how we use your information, we will tell you directly.
MedPanda Ltd, Spark Enterprise Incubation Programme, Nexus Discovery Way, University of Leeds, Leeds, West Yorkshire, LS2 3AA, United Kingdom
Email: care@medpanda.co.uk
Phone and WhatsApp: +44 7733 626876
Last updated: January 2026
Welcome to MedPanda. These Terms & Conditions (“Terms”) govern your access to and use of the MedPanda website, platform, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
MedPanda is a UK‑registered digital healthcare orchestration platform that facilitates access to healthcare providers, primarily in India, for individuals seeking planned medical treatment. MedPanda does not provide medical advice, diagnosis, or treatment. All medical services are delivered independently by licensed hospitals, doctors, and healthcare providers.
You must be at least 18 years old to use our Services. By using MedPanda, you confirm that you are legally capable of entering into binding agreements.
In addition, by accessing or using the Services, you confirm that:
MedPanda may assist with:
MedPanda acts solely as a facilitator and coordinator and is not responsible for:
Partner Hospitals, Travel & Insurance Providers
Cross-Border Services
All medical information shared on the platform is provided for general informational purposes only. Final medical decisions, treatment plans, and outcomes rest entirely with the healthcare providers and the user.
Users are encouraged to seek independent medical advice before making healthcare decisions.
By using MedPanda, you agree to:
Any fees payable for services will be clearly communicated in advance. Payments made for medical treatment or third‑party services may be subject to separate terms imposed by hospitals, travel providers, or partners.
MedPanda is not responsible for pricing changes or refunds issued by third‑party providers.
All content on the MedPanda website, including text, logos, graphics, and software, is owned by or licensed to MedPanda and protected under applicable intellectual property laws.
You may not reproduce, distribute, or exploit any content without prior written consent.
To the maximum extent permitted by law, MedPanda shall not be liable for:
Our total liability, if any, shall be limited to the fees paid directly to MedPanda.
You agree to indemnify and hold harmless MedPanda from any claims, damages, or losses arising from your use of the Services or violation of these Terms.
MedPanda reserves the right to suspend or terminate access to the Services, in whole or in part, at its discretion, including where these Terms are violated, misuse of the platform is suspected, or where continued access may expose MedPanda or its partners to legal, regulatory, or operational risk.
Termination or suspension may occur with or without prior notice, where reasonably necessary.
Upon termination, your right to access and use the Services will cease immediately. Termination does not affect any obligations or liabilities incurred prior to termination, including any fees already paid or payable to third-party providers.
Provisions relating to limitation of liability, indemnification, intellectual property, governing law, and dispute resolution shall survive termination of these Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Subject to applicable law, the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms or the use of the Services.
If you have any questions, concerns, complaints, or feedback relating to these Terms or MedPanda’s services, you may contact us using the details below.
Users may submit complaints or feedback by emailing care@medpanda.co.uk. MedPanda will review all concerns in good faith and aim to respond within a reasonable timeframe.
Email: care@medpanda.co.uk
*No obligations. Truly free.
We respect your privacy. We don’t spam, your information is kept confidential and shared only with your consent.
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