Last updated: January 2026

Welcome to MedPanda. These Terms & Conditions (“Terms”) govern your access to and use of the MedPanda website, platform, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

1. About MedPanda

MedPanda is a UK‑registered digital healthcare orchestration platform that facilitates access to healthcare providers, primarily in India, for individuals seeking planned medical treatment. MedPanda does not provide medical advice, diagnosis, or treatment. All medical services are delivered independently by licensed hospitals, doctors, and healthcare providers.

2. Eligibility

You must be at least 18 years old to use our Services. By using MedPanda, you confirm that you are legally capable of entering into binding agreements.

In addition, by accessing or using the Services, you confirm that:

• You are using the Services for planned, non-emergency medical purposes only
• You understand that MedPanda acts solely as a facilitator and coordinator, not a healthcare provider
• You are legally permitted to receive medical treatment and travel in accordance with applicable laws in your country of residence and the country where treatment is sought
• You will provide accurate, complete, and truthful information, including medical and travel-related details, to the best of your knowledge

3. Scope of Services

MedPanda may assist with:

• Connecting users with hospitals and healthcare providers
• Coordinating medical travel, logistics, and accommodation
• Facilitating communication between users and providers
• Supporting administrative and care‑coordination processes

MedPanda acts solely as a facilitator and coordinator and is not responsible for:

• Medical outcomes or clinical decisions
• Acts, omissions, or negligence of healthcare providers
• Visa approvals, immigration decisions, or airline operations

 Partner Hospitals, Travel & Insurance Providers

• MedPanda may enter into partnerships or referral arrangements with:

• • Hospitals
  • doctors
  • travel and accommodation providers
  • insurance companies:
    located in India, the United Kingdom, or other jurisdictions

• All partners are independent third parties
• MedPanda:

• • does not employ
  • does not control
  • does not supervise:
    any partner or healthcare professional

• • Medical, travel, and insurance services are provided solely by the respective partners
  • Nothing in these Terms creates:
  • a partnership
  • joint venture
  • agency
  • employment relationship
    between MedPanda and any partner

Cross-Border Services

• MedPanda operates as a UK-registered platform facilitating access to healthcare services primarily delivered outside the UK, including in India
• Users acknowledge that:
• medical treatment is provided outside the UK
• different legal, regulatory, and medical standards may apply
• MedPanda does not provide healthcare services in India or the UK
• Users voluntarily choose to receive treatment from independent providers in foreign jurisdictions
• MedPanda is not responsible for:
• • differences in medical standards
  • regulatory frameworks
  • local laws applicable to treatment providers

4.Medical Disclaimer

All medical information shared on the platform is provided for general informational purposes only. Final medical decisions, treatment plans, and outcomes rest entirely with the healthcare providers and the user.

Users are encouraged to seek independent medical advice before making healthcare decisions.

5.Emergency & Non- Urgent Use Disclaimer

• MedPanda does not provide emergency or urgent medical services
• The platform is intended only for planned, non-emergency medical treatment
• Users must immediately contact local emergency services in case of:

• • medical emergencies
  • life-threatening conditions
  • urgent deterioration of health

• Medpanda shall not be liable for any harm arising from:

• • delayed medical attention
  • misuse of the platform for emergencies

6.User Responsibilities

By using MedPanda, you agree to:

• Provide accurate, complete, and up‑to‑date information
• Not misuse the platform or provide false or misleading data
• Comply with all applicable laws and regulations
• Respect confidentiality and intellectual property rights

7. Fees & Payments

Any fees payable for services will be clearly communicated in advance. Payments made for medical treatment or third‑party services may be subject to separate terms imposed by hospitals, travel providers, or partners.

MedPanda is not responsible for pricing changes or refunds issued by third‑party providers.

8. Intellectual Property

All content on the MedPanda website, including text, logos, graphics, and software, is owned by or licensed to MedPanda and protected under applicable intellectual property laws.

You may not reproduce, distribute, or exploit any content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, MedPanda shall not be liable for:

• Any indirect, incidental, or consequential damages
• Medical outcomes, complications, or dissatisfaction
• Delays, cancellations, or failures caused by third parties

Our total liability, if any, shall be limited to the fees paid directly to MedPanda.

10. Indemnification

You agree to indemnify and hold harmless MedPanda from any claims, damages, or losses arising from your use of the Services or violation of these Terms.

11. Suspension and Termination

MedPanda reserves the right to suspend or terminate access to the Services, in whole or in part, at its discretion, including where these Terms are violated, misuse of the platform is suspected, or where continued access may expose MedPanda or its partners to legal, regulatory, or operational risk.

Termination or suspension may occur with or without prior notice, where reasonably necessary.

Upon termination, your right to access and use the Services will cease immediately. Termination does not affect any obligations or liabilities incurred prior to termination, including any fees already paid or payable to third-party providers.

Provisions relating to limitation of liability, indemnification, intellectual property, governing law, and dispute resolution shall survive termination of these Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Subject to applicable law, the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms or the use of the Services.

13. Contact, Complaints & Feedback

If you have any questions, concerns, complaints, or feedback relating to these Terms or MedPanda’s services, you may contact us using the details below.

Users may submit complaints or feedback by emailing care@medpanda.co.uk. MedPanda will review all concerns in good faith and aim to respond within a reasonable timeframe.

Email: care@medpanda.co.uk